Damage Claim Policy
PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT. FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE.
- Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (e.g. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.
- If the damage is obvious at the time of delivery, please take digital photos if possible of the damage before unpacking the skid. Please do not unpack until you have notified Folding Doors and Room Dividers as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.
- If you don’t notice the damage until after unpacking the skid, please take digital photos of the damage. It is your responsibility to fully inspect your merchandise within 2 weeks of receipt. If you find you have a problem with damage or an incorrect shipment, you must contact us during this period. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.
- Occasionally, delivery drivers do not allow enough time for you to inspect the shipment, or the order is delivered while you are not there. If the driver does not allow you time to inspect your shipment, sign for it, noting "damaged" on the bill of lading.