Returns are only accepted up to 30 days after the original delivery date.
Custom-cut, custom-build and/or special items are excluded.
We have a 25% restocking fee charge plus the cost of the freight (both ways).
We reserve the right to refuse credits on damaged, misused, or non-reselable items.
Before returning product contact Folding Doors and Room Dividers for instructions. Please have the following information on hand when calling:
- Customer name
- Invoice or Order number
- Serial number (if applicable)
- Reason for return
Merchandise must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorization number should be visible on all packages and on the freight bill. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured. Any non-defective merchandise that is returned collect will be refused and the customer will be responsible for charges incurred.